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SERVICE UPDATE

Effective March 21, 2022, masks will be optional to wear at your appointment. We will respect your wishes regardless of whether you choose to wear a mask or not to.

Currently, we are permitted to offer ALL OF OUR SERVICES done by our Monaco nurses and aestheticians.

Covid-19 Policy Update:

Please be advised that if you have received a Covid Vaccine or Booster, or dental work 4 weeks or less prior to a dermal filler, absorbable suture/threadlift or Sculptra appointment, we will be unable to treat you at your appointment. If you have received a Flu Vaccine or Booster 2 weeks or less prior to a dermal filler, absorbable suture/threadlift or Sculptra appointment, we will be unable to treat you at your appointment.This policy is in place to reduce the risk of any hypersensitivity reactions or unwanted immune response to any cosmetic injection treatments.

Please note, for the safety of yourself and others, we will under no circumstances treat you if you present with or have had any of these symptoms in the last 14 days: 

  • Fever of 38°C and greater

  • Cough

  • Sore Throat

  • Shortness of Breath

  • Difficulty Breathing

  • Flu-like symptoms (aches and pains)

  • Runny Nose and Nasal Congestion

Booking your Appointment

Our clinics are open between 9am and 6pm Monday through Sunday, by appointment only. We do not accept drop-in appointments. You must be 18 years of age or older to receive any treatments or services.

Upon booking your appointment or consultation, you will be required to secure your appointment with a $50 non-refundable deposit via Visa, Mastercard or Electronic Bank Transfer. This deposit will be used towards your treatment. For microblading/eyebrow embroidery or permanent makeup appointments, a $100 non-refundable deposit is required which will also be used towards your treatment.

Please note, all injection appointments are subject to a $100 minimum purchase per appointment.

To book your appointment, we ask that you call the clinic directly. We do not book appointments over email or social media direct message (Instagram, Facebook).

Winter Footwear: during the winter/wet months, disposable booties will be provided to all clients to wear when they take their shoes off at the front.

Important: please read

Due to the nature of our equipment, we do not permit children under the age of 16 in our treatment rooms. We also do not permit any animals in any of our clinics due to health board restrictions.

Missed Appointments and Cancellations

We maintain a strict cancellation/no show policy. You are responsible for remembering your appointment and we ask that you respect our time by showing up to your scheduled appointment. In order to cancel your appointment you MUST call or email a minimum of 48 hours in advance. Social media direct messages or text messages are not an acceptable mode of cancellation and will not be recognized by our staff.

Any missed, late cancelled, or changed appointment without 48 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment. Any late arrivals will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. We understand that cancellations may arise and in the case of circumstances that are beyond our control, we will reschedule your existing appointment and no charges will apply. We donate all lost deposits to the SPCA!

 

Refunds

We do not accept returns or refunds on purchased products, services or packages, used or unused. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging. Please contact us if you have any further questions or concerns. 

SERVICE AND PRICING

Nose filler treatments are a flat rate of $575 due to the advanced skill and increased risk of the procedure. Prepaid packages of filler will be calculated at one full syringe deducted from any pre-purchased package for treatment of the nose.

There is a minimum charge of a half syringe of filler per appointment. This will be deducted off of prepaid packages or be charged at your appointment. If less than 0.5cc of filler is used, 0.5cc of filler will be charged or deducted off of prepaid packages regardless. This policy has been created to reduce the risk of contamination and increase patient safety.

Any flash sales or specific nurse injector promotions cannot be used for the service of under eye/tear trough fillers or nose fillers.

For any new nurse promotions, only full syringes can be purchased for training sessions, (i.e. If 1.75cc is used, you will be charged for 2 full syringes). Any unused product will be discarded and can not be saved for subsequent appointments.

Training Models

Please note that a deposit is required to become a model for one of our Training Sessions. This deposit is non-refundable. Unlike other deposit fees, a deposit for a Training Session model is non-refundable regardless of when you decide to cancel. Only full syringes can be purchased for training sessions, (i.e. If 1.75cc is used, you will be charged for 2 full syringes). Any unused product will be discarded and can not be saved for subsequent appointments. There is a minimum purchase of 2 syringes required per training model. No filler for training models or new nurse promotions can be banked for future visit. All training models must consent to social media posting in photos and videos to be eligible for the training spots in courses and education days.

Gift Cards, Promotions and Specials

The product or services on your store credit or pre-purchased promotion/special must be used at the Monaco location in which it was purchased—it cannot be used at another Monaco location. For example, if you pre-purchase a promotion/special from our Ancaster location, you MUST redeem the service in Ancaster—you cannot redeem the promotion/special at the Mississauga or Dundas or Burlington locations. 

The product, service or store credit must be redeemed by PHYSICALLY presenting the gift card when payment is due. If you do not physically have your gift card, you will have to pay the full value of the service out of pocket and can use your gift card at a later time for future services or products at Monaco. 

There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.